Client: InOrbit, Inc.
Year: 2021
Engagement: UX design, user research
InOrbit is a startup who provides RobOps (robot operation) software platform that allows customers to manage multiple robots across various robot vendors from a single UI. However, InOrbit had an outdated product UI compared to the competition, and needed to revamp the overall look & feel, so that it can give a modern, cutting-edge impression to its prospects as the leader in the RobOps space.
The final design was created based on the UX principles to help users quickly scan important information so that they can understand issues and take corrective actions accordingly to their robot fleets.
Ux principles were defined based on an understanding of the user problems, painpoints, and what was important from a user's perspective when they used the platform to address their robot issues. UX principles connect all the design details and an overall product design including the front-end implementation.
Below image shows a birds-eye-view of how an overall design system ended up looking like in Figma. This includes not only the granular details of all the dashboards, widgets and their components that make up the design, but also a design approach.
Various prototypes were created throughout the process to be used during user research sessions, as well as to communicate and discuss the concept with the internal team members.
Below shows a glimpse of the process including persona behavior analysis, brand perception analysis and competitive analysis.
A hand-drawn sketch below illustrates the importance of envisioning the future and visualize what the ideal UX should be without today's limitations. From there, we can come back to today's reality and build a roadmap aiming towards that future vision.